Kyocera

TASKalfa duo receives BLI Awards from Keypoint Intelligence as Kyocera reaffirms position as leader in customer-driven innovation

Submitted by Anonymous (not verified) on Fri, 08/13/2021 - 11:47
With the announcement that two TASKalfa devices – the TASKalfa 2554ci and TASKalfa 3554ci – have been recognized with BLI Awards from Keypoint Intelligence
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Kyocera

Kyocera Document Solutions Ranks Highest in the 2020 Gartner Peer Insights ‘Voice of the Customer’: Managed Print Services in the Digital Workplace

Submitted by Anonymous (not verified) on Thu, 04/15/2021 - 12:15
Kyocera Document Solutions has been recognized in the 2020 Gartner Peer Insights ‘Voice of the Customer’ survey on Managed Print Services in the Digital...
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Proven Superior Service

Net Promoter Score

98.5

Net Promoter Score (NPS) is an index ranging from -100 to +100 that is used as a proxy for gauging a customer's overall satisfaction with a company.  Our 98.5 NPS score ranks us in the top 10 for all office equipment dealers in the United States.   Surveys are sent to our current customers after every service interaction.  NPS is calculated based on our customers' answers to one simple question:  "How likely are you to recommend Superior Office Systems to a friend or colleague?" 

The average US company has a Net Promoter Score of 10.  A “positive” score or NPS above 0 is considered “Good,” +50 is “Excellent,” and above 70 is considered “World Class.” 

NPS is certified by CEO Juice, Inc., an independent third-party organization.  Survey period January 2021 - January 2023.  Net Promoter, NPS and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

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